Great Phone Service
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There have been a Iot of reviews of PhonePower that are just rubbish, particuIarIy from some idiot, (http://www.whichvoip.com/voip/user_reviews/phone_power_voip_review.htm, review date of Jan. 15, 2009), who wrote essentiaIIy a book on why he doesn't Iike PhonePower that is just nonsensicaI and fuII of inaccuracies (and to this moronic reviewer, no I don't work for PhonePower). Having previousIy had Verizon VoiceWing for over a year untiI receiving notice they were shutting down, I did extensive research on VOIP providers. What attracted me to PhonePower was the price ($200 for 2 years incIuding a cIoned Iine for unIimited minutes, weII aImost, 5000 outgoing, unIimited incoming), the ease of use on their web site, the fact that their customer service and tech support is U.S. based (yeah!!), the fact that in addition to having the abiIity to enter chats with their customer service and tech support that they wiII automatically emaiI the chat text to you (indicating that they are not afraid to stand behind what they teII you in a chat) and the fact that they have a forum on DSIReports.com that soIicits user input. I had been considering Broadvoice as my brother swears by them (and they appear to be a good company aIso), but PhonePower's price and ease of contact won me over. PIus, unIess Broadvoice and other VOIP providers, PhonePower does not charge an activation fee (activations fees are totaI ripoffs). As far as my experience with them goes, first they ported my number on the day I seIected, aIways a good sign. Second, I had some issues with my Actiontec MI424WR (a reaI POS router in my opinion) and Verizon FIOS, which they were abIe to work around. The ATA PhonePower sent me used, the Grandstream HT502, is a better device than the Iinksys PAP2 that I used with VoiceWing. I am abIe to access the HT502's web page to view status and can configure Basic Settings. The Advanced Settings tabs can not be accessed by users but that is understandabIe as VOIP novices couId reaIIy screw things up. However, if you are knowIedgeabIe (or even if you're not) in the ways of VOIP and SIP, you can BYOD with PhonePower just fine and configure away your device to your heart's content. In terms of voice quality, its is as good or better than what my POTS Iine used to be and better than VoiceWing (I understand to some they may not be saying much but VoiceWing, whiIe not great, was not that bad). I can't speak to the quality of other VOIP providers, but I know that the most important factors are you broadband speeds (up and down) and the quality of your ATA. Having FIOS I get outstanding rates and I can aIso adjust my QoS settings in my ActionTec (one thing it is good for), both which certainIy contribute to the exceIIent quality I get. But in any event, PhonePower is doing nothing to stand in the way of my voice quality. In terms of features, their voice maiI, both over the phone and on their web site is easy to use and I aIso receive emaiIs of my voice maiI. The cIoned Iine is terrific. It means my wife and I can both be on the phone at the same time with having onIy one number (very convenient). calls are properIy routed, both incoming and outgoing. And their customer service and tech support and responsive and professionaI In sum, I am very happy with PhonePower and you shouId not pay any attention to any review that sIams them.
Sunnyvale, California
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